Privacy Policy

1. Who we are and how to contact us

We are the controller of your personal data when you interact with our website or applications. In Hong Kong, personal data protection is regulated under the Personal Data (Privacy) Ordinance (PDPO), and you have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD), though we would appreciate the opportunity to resolve your concerns first.

• Data Controller: Maison Noir Co. Limited, a company registered in the Hong Kong Special Administrative Region (HKSAR).
• Privacy Contact: hello@amormarketing.co

2. Scope of this Policy

This Policy applies to:

This policy does not cover aggregated, completely anonymized data or personal data that we handle purely as a data processor on behalf of enterprise business clients.

• Visitors to our Website.
• People who submit forms, download resources, or request information.
• Prospective and active creators, talent, and clients partnering with our agency.
• Users authorized to log into our private Creator Portal.

3. Personal data we collect

We may collect and process the following categories of data:

Information you provide to us

Information collected automatically & from third-party integrations

Information from communication channels

• Identity & Contact Details: Your name, email address, phone number, location, and social media handles.
• Creator Portal Account Data: Login credentials, passwords, and user profile details.
• Onboarding & Application Information: Information submitted via intake forms, including brand niches, links to content profiles, age affirmation, performance stats, and communication preferences.
• Creator Portal & Revenue Data: For authorized creators using our Portal, our systems sync with external platform APIs and third-party data management software to track, aggregate, and display operational metrics and estimated revenue performance.
• Technical & Usage Data: IP address, browser type, device identifiers, time zone, referral sources (UTMs), page views, clicks, and session durations.
• Cookies: Data collected via necessary and performance cookies to keep our site secure and understand user traffic.
• Direct Communications: Message content, timestamps, and contact data generated when you interact with our team or receive task updates through integrated messaging networks, including WhatsApp.

4. How and why we use your data

We process your personal data under appropriate legal bases, including contract performance, legal compliance, or our legitimate business interests. Our purposes include:

• Operating the Website & Portal: To securely deliver our web pages, host your creator dashboard, display synced data, and track assigned tasks.
• Onboarding & Agency Matchmaking: To evaluate creator applications, review social media footprint suitability, and establish operational communication channels.
• Workflow Management & Support: To assign creator tasks, track content goals, organize workflows, and respond to support enquiries via web forms or WhatsApp networks.
• Marketing & Communication: Where you have provided your explicit, voluntary opt-in consent to do so, we may send you relevant industry insights, agency updates, or resource materials. You can withdraw your consent and opt out of these updates at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

5. Cookies and analytics

We use cookies to keep our site secure, remember your portal preferences, and monitor platform performance. Non-essential tracking cookies will only run with your permission. You can update your preferences at any time via your browser settings.

6. Disclosing your data

We do not sell your personal data. We may share data with trusted third parties strictly as necessary to run our agency:

• Service Providers & Processors: Secure website hosting platforms, cloud storage infrastructure, CRM tools, database cleanup software, and external business software integrations that help sync dashboard metrics.
• Integrated Communication Networks: Third-party networks (like WhatsApp) used to send task notifications and manage operational workflows.
• Professional Advisers: Financial auditors, legal counsel, and insurers where necessary.
• Legal Authorities: Regulatory or governing bodies where required by law or to protect our safety, property, and legal rights.

7. International data transfers

As we utilize global cloud hosting, CRM infrastructure, and third-party API integrations, your personal data may be transferred to, stored, and processed in jurisdictions outside of Hong Kong (including but not limited to the United States and Singapore). We take all reasonable steps to ensure that any overseas recipients process and protect your personal data to a standard comparable to the requirements of the HK PDPO.

8. Data security

We use appropriate organizational and technical safeguards to keep your personal data secure, including credential encryption, role-based access controls for our team, and strict data-clearing practices for outdated custom fields. Please note that no internet transmission or third-party API link is ever 100% secure; if a high-risk data breach occurs, we will notify you as required by applicable laws.

9. Data retention

We only keep your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or operational reporting requirements.

• Enquiry & Intake Forms: Up to 24 months from last contact or review.
• Portal & Active Client Data: Maintained for the duration of your collaboration with our agency, and archived or safely purged upon account termination, subject to statutory records laws.
• Marketing Opt-outs: Retained indefinitely on a suppression list to guarantee we honor your request not to be contacted.

10. Your rights

Depending on your location, under applicable data protection laws (including the HK PDPO), you may have the right to:

To exercise any of these rights, please contact us at hello@amormarketing.co. We will verify your identity before processing requests and respond within statutory timeframes.

• Request access to the personal data we hold about you.
• Request the correction of inaccurate or incomplete data.
• Object to or request the restriction of certain data processing activities (such as direct marketing).
• Request the deletion of your personal data when it is no longer required for operational or legal purposes.

11. Eligibility

Our Website, Portal, and marketing services are strictly intended for adults (18+). We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can remove it.

12. Third-party links and platforms

Our Website and Creator Portal interact with external sites, messaging networks, and software applications. These third-party platforms maintain their own independent privacy notices and terms. We are not responsible for how these external services handle your information once you leave our properties or integrate your data pipelines.

13. Changes to this Policy

We may update this Privacy Policy from time to time to match updates in our workflows, tool stacks, or local regulations. The updated version will always feature a revised "Last Updated" date at the top of this page.

14. Language of Policy

This Privacy Policy is drafted in the English language. In the event of any inconsistency or conflict between the English version and any translated version of this Policy, the English version shall prevail.

15. Contact us

For any questions, privacy requests, or data clearance inquiries, please contact us at:

• Company: Maison Noir Co. Limited (trading as Amor Marketing)
• Email: hello@amormarketing.co